Refund policy
Thank you for shopping at Own It. We want you to have the best shopping experience possible and we value your satisfaction. This Refund Policy outlines our guidelines and procedures regarding refunds for purchases made on our website.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We do not issue a refund on original shipping charges.
Process for Refunds
To start a return, please contact us at info@ownitbykc.com within the designated timeframe mentioned above.
Include your order details, a clear explanation of the reason for the refund request, and any supporting documentation or photographs, if applicable.
Our team will review your request and respond to you within 14 business days. If your refund is approved, we will provide instructions on how to return the item. You will be responsible for the shipping costs associated with returning the product.
Items sent back to us without first requesting a return will not be accepted and you will be liable for any shipping costs to send back to you.
You can always contact us for any return question at info@ownitbykc.com
Refund Methods
Refunds will be processed using the original payment method used for the purchase. Please allow 7 -10 working days for the refund to be credited back to your account, depending on your payment provider's processing time.
We recommend you inspect your order once it has been delivered.
In the case of a faulty or damaged product, we may offer the option of a replacement item instead of a refund, subject to product availability, a case-by-case solution or decision will be provided.
Once the 14-day grace period from date of delivery has passed, Own It will not be able to provide a refund, exchange or replacement
Sale Items
We do not exchange/refund sale goods. These item/s are final sale item/s and can’t be returned unless deemed faulty. This includes sample sale goods.
Exchanges
If you would like a different size, colour or style, we do not offer direct exchanges. Instead, once your return is received and approved, you will be refunded to your original payment method. You can then place a new order for the item and size you prefer.
Please note that original shipping costs are non-refundable for exchanges/returns.Any shipping costs for the new order will also be the responsibility of the customer.
The new order will be subject to product availability at the time of purchase.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
We will be happy to assist you and provide further clarification.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for shopping with Own It. We appreciate your support and are committed to providing exceptional products and customer service.