Frequently Asked Questions 

Where do you ship?

We ship within Australia, to New Zealand, and internationally.

How much is shipping?

Shipping is calculated at checkout. Orders over $200 AUD ship free.

How do I find my size?

Every product page has a Size Chart with measurements for that style. If you’re between sizes, message us and we’ll help.

How long will my order take?

Australia: dispatched within 1–3 working days. Standard 2–8 business days, Express 1–4 business days. New Zealand: dispatched within 3–5 working days. Standard 4–14 days, Express 2–7 business days. Other countries: standard international, up to 3 weeks. Please allow extra time during peak periods.

Can I pay in NZD?

Yes. Use the currency selector at the top or bottom of the site to shop in AUD or NZD.

Will I get tracking?

Yes. Every order is shipped with tracking, and your tracking number is emailed to you when your order is dispatched.

Do I pay customs or import duties?

For international orders, any import taxes, duties and customs charges are the customer’s responsibility.

Can I return my order?

You have 14 days after receiving your item to request a return. Items must be unworn, with tags, in their original packaging. Email info@ownitbykc.com with your order details and reason. Please don’t send items back without requesting a return first. Return shipping costs are the customer’s responsibility.

When will I get my refund?

Once your return is approved and received, refunds go back to your original payment method. Allow 7–10 working days for it to show, depending on your bank.

How do I contact you?

Email info@ownitbykc.com, use the Contact page, or tap the Chat button on any page.